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The Problem
Misalignment between IT Service Desk and IT Operations causes churn and wasted cycles
The Solution
Use this 6-step guide to improve communications and manage IT services more holistically
The Benefits
Making better informed business deciisons, reducing MTTR and having a positive impact on your bottom line
Your IT Service Desk and IT Ops should be on the same team. But are they really? For most companies, these two teams are siloed. This 6-step will help your teams get past the churn and meet service levels.
Why The Guide?
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Aligning IT Ops & IT Service Management
6 Steps to get your Service Desk and IT Ops past the churn
FULL CHAPTER LIST
WHAT READERS SAID ABOUT THIS BOOK
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Here's the complete chapter list. Don't miss out on this awesome content.
Chapter 1
01
Chapter 2
02
Chapter 3
05
Chapter 4
08
Chapter 5
10
Chapter 6
12
Chapter 7
18
Chapter 8
28
Chapter 9
32
Chapter 10
40
Chapter 11
48
Chapter 12
55
Chapter 13
64
Chapter 14
80
Chapter 15
84
Chapter 16
92
Jonas Kent
Creative, W, Entertainment
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Jane Doe
CEO/Founder, GoodWork Inc.
These guys are the best at what they do - they know their stuff. Just reading their various ebooks will be proof enough.
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